For my Master’s Capstone Project, our team partnered with the Microsoft Azure Database Team, a product and engineering team responsible for building and managing Microsoft’s cloud-based database services on the Azure platform. Our client was interested in addressing how to streamline collaboration within enterprise UX teams. These teams often face unique challenges due to differences in experience levels, domain knowledge, and work styles.

We conducted literature review and stakeholder elicitation session, and uncovered a variety of collaboration pain points, particularly during the discovery phase (e.g., ineffective onboarding, miscommunication, duplicated work). Based on these findings, we chose to focus our research efforts on improving the discovery phase.